Billing Policy for Shopa Market

Thank you for choosing Shopa Market as your preferred classified website. Our billing policy is designed to provide clarity and transparency to our customers regarding the charges associated with our services. Please read this policy carefully before using our website.

Billing Frequency

Shopa Market bills customers monthly for any paid services used during that month. The validity of the cycle starts on the day the customer pays for a package on our website and ends after one month. NOTE. The package will expire after the validity period whether you use it or not.

Methods

We accept payments via Mpesa Paybill. Customers must provide valid and up-to-date payment information to avoid any disruption in service.

Billing Disputes

If you have a dispute regarding any charges on your account, please contact our customer service team within 5 days of the date the charge was incurred. Failure to dispute a charge within this time frame will result in a waiver of your right to dispute the charge.

Refunds

Shopa Market does not offer refunds for any fees or charges associated with our services. Please ensure that you understand the charges before using our website.

Subscription Cancellation

Customers may cancel their subscription to our services at any time. Subscriptions cancel automatically when you fail to renew it.

Account Suspension:

Shopa Market reserves the right to suspend or terminate any account that violates our terms of service. In such cases, customers will not be entitled to any refunds for fees or charges incurred.

Changes to Billing Policy

Shopa Market reserves the right to modify this billing policy at any time. Customers will be notified of any changes to this policy via email or through our website.

Thank you for choosing Shopa Market. We are committed to providing excellent service and support to all of our customers. If you have any questions regarding our billing policy, please contact our customer service team for assistance.